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About Capita plc

The demand for BPO continues to be driven by the public sector’s need to deliver quality, cost efficient services and the private sector’s requirement to remain competitive and innovative. Capita plc focuses on meeting the individual needs of clients and delivering measurable service improvement and value.

Leading player in business process outsourcing

As a result of success in this market, Capita plc has grown consistently over the last 25 years and continually look to new market areas to ensure a long term leading position. The UK BPO market continues to generate a wide range of opportunities to fuel Capita’s future growth and it continues to influence the shape of the BPO market, delivering both traditional outsourcing and transformational outsourcing to clients. Industry analysts estimate the total UK potential market at £94.2bn per annum, with only 6% outsourced so far.

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